Returns & Refunds
We want you to be completely satisfied with your order. Learn about our return policy and how to request a refund.
Important: Medication Return Policy
Due to federal and international regulations regarding pharmaceutical products, we cannot accept physical returns of medications once they have been shipped. This policy ensures the safety and integrity of all medications in our supply chain. However, we do offer refunds in specific circumstances outlined below.
- Damaged or broken packaging upon arrival
- Incorrect medication or dosage received
- Order never arrived (lost in transit)
- Medication received past expiration date
- Significant shipping delays (over 6 weeks)
- Change of mind or no longer needed
- Medication already opened or used
- Prescription changed by your doctor
- Side effects from medication
- Price found cheaper elsewhere
How to Request a Refund
Contact Support
Reach out to our customer service team within 30 days of receiving your order with your order number and reason for refund.
Provide Documentation
For damaged items, we may request photos. For incorrect orders, we'll verify against your original prescription.
Review & Approval
Our team reviews your request within 2-3 business days and notifies you of the decision.
Refund Processed
Approved refunds are processed within 5-7 business days to your original payment method.
Refund Timeframes
Time limit to report an issue after receiving your order
Average time for our team to review your refund request
Time for approved refunds to appear in your account
Need Help with a Return?
Our customer service team is here to help you with any issues regarding your order.